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WWW.COURTS.CO.ID

TERMS AND CONDITIONS SALE TRANSACTIONS

 

Welcome to  www.courts.co.id ("Website").  The Website is an online services operated by PT Courts Retail Indonesia ("Courts" and/or "We" and/or “Us” and/or "Seller"), which provides online shopping service to Courts’ customers ("Customer" and/or "You" and/or "User" and/or "Buyer") with access to find/search for and purchase products from Sellers via multiple electronic interfaces including inter alia the Courts Website, mobile applications, web applications or "widgets", and other applications (if any) ("Services"). This website is available for You in accordance with terms and conditions of this Website Service usage agreement ("Agreement").

By accessing or using this Website, Customer is deemed to have understood and agreed to all the contents in the terms and conditions of the Agreement below, including Website Policy which is determinded by Courts from time to time and is protected by Privacy Policy as stated in the Website. Terms and Conditions may be amended or updated at any time without prior notice. Amendment to the terms and conditions will be effective immediately after published or listed on the Website. If Customer doesn’t agree to the terms and conditions of this Agreement, We recommend Customer to not use this Website.

 

SALE TRANSACTION TERMS & CONDITIONS

The following are the applicable provisions for You in conducting any purchase of Product through Services on the Website.

  1. Product

Courts will be selling a variety of consumer goods to be used for the Consumer’s own purpose/use, including electronics, furniture, IT&telecommunications tools, and household furnishings on the Website ("Product"). We may adjust the display of the information about Product from time to time, if adjustments is necessary, including the specification or size of Product (type, color, model, etc.), Product price, Product discounts, Product availability information.

  1. Product Descriptions

Courts will give the best effort to provide an accurate and complete description of Product at Website. We cannot guarantee the Product description or the content therein is entirely accurate, complete, newest/recent, or correct (non-erroneous). This may also includes misinformation or description of Product made by related manufacturer. If the offered Product in the Website does not have the same description to actual Product delivered to You, You may return the Product as long as it is still in unused condition or official seal or broken. Returns must be received by Courts within 14 (fourteen) calendar days since the receipt of Product. Product Return policy is not applicable if differences of Product description is caused by changes of specifications made by relevant Product Manufacturer.

For Your easy reference, We may insert hyperlinks to other sites or content on the Internet that are owned or operated by third party. The linked sites are not under our control and We are not responsible for any mistakes, negligence, postponement, defamation, slander, lies, obscenity, pornography, profanity, inaccuracies or other material contained in the said sites, or the consequences of accessing, any related websites. Each hyperlinks to other sites or content are not an endorsement or verification of sites or content and You agree that your access to or use of the linked site or the content entirely at your own risk.

  1. Product Availability

After You choose the Product(s) that You would like to purchase and before You make a payment, We will send you a confirmation of the Product availability and Product price to You via email or SMS (Short Message Service) or telephone within 24 (twenty four) hours since You make a reservation of Product on Websites Services.

We may ask You to make access back to Website for make a payment. In order to maintain best selling and competitive price, We are not always provide a ready-stock Product that we display on Website, including Product which are in our supplier possesion. If the Product is not available, We will inform You on these matters and Our staff will confirm back to You if there is Product that must be ordered in advance and duration of delivery time of said pre-ordered Products.

  1. Product Price

We will include the Product Price on Website (“Price”). If in certain circumstances, there is a misquotation of Price caused by, among others: (i) typing errors (typo) of Price; or (ii) a mistake of Price and information from suppliers or related Product Manufacturer; or (iii) the current promo Price that has not been updated by Courts. We reserve the right to refuse or cancel orders using the wrong Price, includes orders that have been paid. If the order is already paid by transfer or credit card (if any), then We will make a refund in accordance with the amount that has been paid into the account used by You to make payment transfers. The refund process will be conducted according to the provisions and procedures set by each bank and Courts.

  1. Order process

When ordering the Product, You may be requested to provide the required information, including delivery address information or other information that are necessary from time to time. The process of your order by working days (Monday - Friday) after your payment is confirmed with exclusion on Public Holiday. Any order receive after 1.00 pm will proceed on next day based on our service level.

In the case of Courts finding orders for goods that occur outside the conditions required, Courts have the right to refuse and or cancel part or all of the ordering of goods that have occurred or will occur.

  1. Payment of Purchased Product

After You receive confirmation of the availability of Product and relevant Product Price andother costs (including delivery cost, instalation cost or another cost that necessary for the purposes of payment confirmation), You may choose various ways of payment which has been provided by Courts, among others (i) payment by cash when the Product is delivered to the specified delivery address (cash on delivery or payment on delivery) with maximum total Product Price of Rp 1.000.000 (one million Rupiah); (ii) payment by transfer to one of bank account in the name of Courts; (iii) payment by debit card, credit card, including payment by internet banking, 0% installment payment (if available), other online payments, as mentioned in the Website. If the payment is made by bank transfer, the transfer fee charged by the relevant bank (if any) will be borne entirely by You. We can also add a number of odd numbers as a sign or a special payment code. We will confirm the payment within 24 (twenty-four hours) if Your payment is made on weekdays.

We may impose delivery cost subject to the relevant address location that is registered by You on the Website.

All costs incurred related to the transaction that referred to this Agreement is using Indonesian Rupiah currency.

  1. Product Delivery

Currently the Product delivery Services that We provide to You is limited to shipping area in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek).

We will deliver the Product to the delivery location in accordance with the delivery address You have registered on the Website for 5-7 working days (Saturday / Sunday and Public Holiday are excluded) with no more than 14 (fourteen) calendar days since the payment confirmation has been received (specific for payment made by transfer to the Courts’ bank account).

Product delivery will be conducted by officer or employee that is appointed by Courts or agents/ third party sub-contractor who entered into a cooperation with Courts, either via courier or registered mail or other delivery service that are available, subject to the condition of Product. If necessary, We may also cover the Product with insurance protection during the Product delivery process. We may charge delivery cost to You, which delivery charges or rates will be determined according to the distance of delivery address or zip code, as applicable from time to time.

  1. Pick up of Product

If due to any reason, the Product cannot be delivered to You, including if the address of delivery does not include the coverage area delivery in Jabodetabek or the address of delivery cannot be found by the courier of Product, We will then save the Product to be picked up directly by You. Our officers will contact You regarding the pick-up location of the Product.

For "Click N Collect" pick up process you can choose the store location & schedule as provided. You can only pick once you get an email notification. After 7 (seven) days and you still not continue your pick up, we have rights to fully refund your payment. The refund will be processed based on our policy.

  1. Product Return

You can return the Product to Us if the Product that is delivered to You does not have the same specifications or same type or quantity with the Product that You have ordered through Our Website Services within 14 (fourteen) calendar days from the receipt of Product. This Product Return provision is not applicable if it caused by differences in specific information or specifications given directly by the manufacturer or supplier of Product.

If it has passed the aforementioned time period, You hereby agreed that You have received the Product in accordance with your order. Especially for the guarantee of electronic products (including warranty, service, repairs, etc.), You must contact the customer service from the relevant manufacturer or producer of said electronic products.

  1. Product Installation

If installation is required, Courts or a designated third party (including sub-contractors or suppliers of related Product) may install the Product which is purchased through the Website. Product Installation will be carried out no later than 1 (one) working days after the Product delivery date or  if otherwise notified by Courts or any related third parties designated by the Goods supplier. You may be charged with the installation cost for said installation work. The installation costs will be informed to You before You make the payment.

  1. Indemnity & Limitation of Liability

REGARDLESS OF THE PROVISIONS SET OUT IN THIS AGREEMENT, UNDER ANY CIRCUMSTANCES, COURTS, ITS LICENSORS, ANY OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, SUPPLIERS, AGENTS SHALL NOT BE HELD LIABLE TO ANY CUSTOMER OR ANY OTHER PARTY FOR: (A) A COMPENSATION; (B) ANY SPECIFIC LOSS, INCIDENTAL LOSS, WHICH IS THE RESULT OF, PENALTY OR OTHER INDIRECT DAMAGES OR OTHER LOSSES, EVEN IF COURTS, ITS LICENSORS, ANY OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, SUPPLIERS, AGENTS HAVE INFORMED OF THE POSSIBILITY OF SUCH LOSS, OR (C) LOSSES OF ANY FORM, DIRECTLY OR INDIRECTLY, INCLUDING BUT NOT LIMITED TO, LOSS TO PERSONS OR PROPERTY / OWNERSHIP WHATSOEVER; RESULTING FROM OR ARISING OUT OF (1) ANY ACT OR OMISSION OF ANY KIND OF ANY PROVISION OF THIS AGREEMENT OR OTHER TERMS SET BY COURTS CONDUCTED BY YOU OR ANY OTHER PARTY, INCLUDING BUT NOT LIMITED TO, ANY ACTS OR OMISSIONS IN VIOLATION OF APPLICABLE LAWS; (2) EVERY ACCESS TO THE USE OF WEBSITE AND WEBSITE CONTENT BY YOU OR OTHERS; (3) ANY PERFORMANCE OR LACK OF ENFORCEMENT BY COURTS OF THE TASK AND CONDITIONS REFERRED TO IN THIS AGREEMENT OR ANY OTHER PROVISIONS ESTABLISHED BY COURTS; (4) UNAUTHORIZED USE OF THE WEBSITE AND WEBSITE CONTENT BY ANYONE OTHER THAN YOU OR THE WEBSITE USER.

REGARDLESS OF OTHER PROVISIONS SET FORTH IN THIS AGREEMENT OR OTHER TERMS THAT SET BY COURTS, UNDER ANY CIRCUMSTANCES, IF COURTS HAVE AN OBLIGATION TO YOU AND OTHER PERSON FOR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM/OR BASED ON THIS AGREEMENT, THEN SUCH LIABILITY DOES NOT EXCEED THE AMOUNT OF OBLIGATIONS OF EXPENSES THAT MUST BE PAID, IF ANY, BY YOU TO COURTS TO PURCHASE THE PRODUCT THROUGH WEBSITE. COURTS DOES NOT WARRANT OR REPRESENT THAT ANY MATERIAL ON THE WEBSITE ARE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR ERROR-FREE. COURTS IS NOT LIABILE FOR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF, OR RELATING TO (A) ANY ERRORS OR OMISSIONS ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY WEBSITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS/LINK FROM THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN IT, (C) UNAVAILABILITY OF THE WEBSITE OR PARTS THEREOF, (D) USE ANY DEVICE OR SOFTWARE IN CONNECTION WITH THIS WEBSITE OR (E) USE OF THIS SITE.

  1. Customer Service

If You have any questions regarding your transaction or the management of Your Personal Information, or ask for confirmation and others, You may contact Us at the following contact center:

  • Email:         customerservice@courts.co.id  or email address as stated in Website.
  • Telephone: 021-29810555 or as stated in Website.

You have approved and authorized the use by Us of any information provided by You (including Personal Data) for the purpose of sending information and promotional e-mails to You.

  1. Dispute Settlement

Any problems or disputes arising between You and Courts in connection with purchase transactions conducted via the Website Service will be resolved by deliberation and consensus within 30 (thirty) days. If the deliberations to reach consensus cannot be resolved, the said dispute will be resolved through the applicable laws and regulations, including if applicable through the Consumer Dispute Settlement Boards (Badan Penyelesaian Sengketa Konsumen).

  1. The Governing Language

The provisions of this Agreement is made in Indonesian and English language. If there is a discrepancy in the interpretation, understanding, intention or any definition between the Indonesian and English version, the applicable provisions is Indonesian text version.

  1. Force Majeure

We are released from any liabilities for any breach of contract, mistake, interruption or delay in the implementation of the obligation or for any inaccuracies or discrepancies in Website Platform and/or the content of the Service, if it is caused, in whole or in part, directly or indirectly, by an event of Force Majeure beyond Our control. Force Majeure shall mean any event beyond reasonable control of Courts, its employees, agents, sub-contractors or any appointed third parties, including but not limited to acts of God, earthquakes, strikes, riots, epidemic, war (declared or undeclared), civil disturbance, insurrection, fire, flood, severe storms, acts of government or military authorities, enactment of new laws and regulations or amendment thereto applicable to provisions of this Agreement.

  1. Amendment

We may amend, add or update these Conditions (hereinafter the "Amendment") by our sole discretion without informing in advance to you. If you make a transaction through Website after said changes is into effect, You will be bound to those changes.

  1. Severability

If at any time there is a provision in this Agreement that is declared to be illegal, invalid or unenforceable in any case, the legality, validity and enforceability of any other provision of this Agreement will not be affected or impaired thereby, and shall continue in force.

  1. Termination

Based on Our policy and discretion, immediately after You gave Us a notice, We may terminate the usage of the Platform and/or Services and/or disable your Username and Password. We may terminate your access to the Platform Website and / or the Service (or any part thereof) for any reason, including if there is a violation of the Terms and Conditions of this Agreement or if we believe that you have violated or acted not in accordance with the applicable terms or conditions, or if in Courts’ opinion or opinion of the regulatory authority, the services related to Platform Website is not to be granted / implemented.

For the purpose of this Termination, You and Courts have agreed to waive the provisions set forth in Article 1266 of the Civil Code so that the termination will be made without the a decree or decision of a court or other institution in the territory of the Republic of Indonesia.

The Terms and Conditions of this Agreement is made and subject to the laws and regulations of the Republic of Indonesia.

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