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  • What is the shipping cost ?
    Shipping cost using COURTS Delivery will be subject to a flat rate of Rp 150,000 limited ONLY for JABODETABEK area. COURTS Delivery also offers FREE shipping services for certain regions.
     
    Shipping costs using our Logistics partner that collaborate with COURTS will be calculated based on product dimension (volumetric) according to the criteria set by the courier service based on the location of the order.
  • What is the benefits of being a Home Club Member ?
    The benefits of joining a Home Club Member include : GET special point reward for ever purchase at COURTS (in-store), special price for shipping goods, exclusive promos and exclusive discount at merchants who work together. For more, you can check here https://www.courts.co.id/content/tenant
  • What are the payment methods available at www.COURTS.co.id ?
    The payment methods that you can choose include: Bank Transfer and Cash on Delivery. You may also choose credit card payment through DOKU.
  • What are the methods of shipping goods available at www.COURTS.co.id?
    The methods of shipping goods that you can choose include: Delivery with COURTS Delivery or Logistics that work with COURTS like JNE, RPX, and Paketku. In addition, you can also choose the Click & Collect method, which is to pick up your own items at selected COURTS store.
  • If I live outside JABODETABEK area, can I still make a purchase online at www.COURTS.co.id ?
    Of course you can, online purchase at www.COURTS.co.id now shipping can be done throughout INDONESIA !
  • What is meant by "COURTS Price Guarantee" ?

    The lowest price guarantee from COURTS, if you find a cheaper price for certain products COURTS will give the price difference. To know how to submit a claim, you can see in detail bye our full terms and conditions here https://www.courts.co.id/content/price

  • How do I check my order ?
    You can track your order by following these steps:
     
    Open www.courts.co.id > login to your account > select "Tracking Order"
  • How do I cancel an order or modify my order ?
    You can cancel your order by contacting our Customer Service via e-mail to customerservice@courts.co.id or you can connect with our Call Center 021 29810555 and please place a new order to change your previous order.
  • How to reset my account's password?

    From login menu or login page, please click link "Can't login?" and follow the instructions to proceed.

  • How to join Home Club Member ?
    Please visit our nearest COURTS store and register to Customer Service. You also will directed to download TADA mobile application so that you can have a reward point for ever purchase.
  • How do I make a refund of money and goods ?
    Please confirm the return of the items you ordered through Customer Service. You can also send us an email to customerservice@courts.co.id or via the Call Center at 021 29810555 then press "0" Monday - Sunday at 09:00 - 17:00 WIB. Kindly inform: YOUR ORDER NUMBER / ORDER; BANK NAME; ACCOUNT NUMBER; NAME OF ACCOUNT OWNERS. Our courier will pick up the items that you return, and we will process your return by transfer no later than 14 working days (SATURDAY / SUNDAY / NATIONAL HOLIDAYS not included)  upon document completion.
  • How do I know my payment status ?
    You can check your payment status by following these steps: Go to www.courts.co.id > login to your account > select "Tracking Order"
  • When will my order be received ?
    After you successfully place an order, our team will carry out the verification process and will provide you with the latest information immediately to you via email
     
    The estimated delivery of your product is 2-4 working days after the order status has changed to "Delivery on Process" or in total 5-7 working days after your payment is confirmed and verified. You can check https://www.courts.co.id/content/syarat-dan-ketentuan-transaksi-jual-beli for our term & condition upon Online transaction in www.COURTS.co.id